We allow cancellation and order changes within 24 hours of placing your order.
If you request order cancellation within 24 hours, we will refund the entire amount of the order (minus a $5 cancellation charge). Order changes are free of cost.
If more than 24 hours have elapsed since you’ve placed your order, we cannot cancel or change your order. That’s because we process and ship out most orders within 24 hours of you placing the order (REFUNDS Will Be Given Out By 72 Hours).
If you have received a product that does not match your expectations, we will aim to replace it. If you do not want a replacement, we will give you store credit for the amount of the original item.
All cases will be evaluated on a case by case basis — but if you ever receive a product with a physical defect, we will send you over a replacement immediately.
If you are not happy with your product or the service provided by Blank Walls, you have the right to escalate the ticket to our managers.
WHAT IF YOU’RE NOT HAPPY WITH THE DECISION
If you’re not happy with the decision you have received from the customer care agent, you have the right to appeal his/her decision.
You can do so by sending another email with “Escalate” in the subject line of the email. Your case will then be reviewed by a senior customer care executive and your problem will be resolved.
If you have any questions about this refund policy, please send us an email at [email protected] and a customer care agent will assist you within 2 working days.
Notes:
– Delivery fees such as DHL Express fees are not eligible for refunds.
– Late returns shipped beyond 30 days from receipt will not be collected and will return back to you.
To begin a return please send an email at [email protected]
